MUMBAI: At every Kumbh Mela, thousands of people become separated from their families in the vast crowds. In 2013, around 70,000 individuals were reported lost at Prayagraj Kumbh. This year presents similar challenges, with over 250 people reportedly lost within the first few hours of the event’s opening day.

To address this issue, India’s leading telecom operator, VI, has introduced the ‘VI Number Rakshak’ initiative, ensuring that no one feels lost or disconnected. Recognising that many, especially the elderly and children, may not own mobile phones or struggle to recall contact numbers, VI has set up a dedicated booth near Swami Ramanand Acharya Shibir akhada.

At this booth, pilgrims can receive complimentary Rudraksh and Tulsi bracelets engraved with emergency contact numbers of family members or companions. This simple yet effective solution provides a reliable means of reconnecting without the need for mobile phones or internet access.

Speaking on the initiative, VI chief marketing officer Avneesh Khosla highlighted the company’s commitment to people-first solutions. "VI Number Rakshak showcases how the simplest ideas can make a significant impact. We are not just a telecom provider, but a people-first partner, ensuring connectivity when it matters most," he said.

VI Number Rakshak aligns with VI’s broader philosophy of ‘Be Someone’s We’, which promotes fostering connections and collective care—previously highlighted in campaigns addressing urban loneliness among youth and senior citizens.

In addition, VI has significantly bolstered its network infrastructure at the Maha Kumbh, installing 30 new sites at Triveni Sangam, along with 40 high-powered small-cell and macro sites across key locations. The company has also deployed 32 km of fibre to enhance backhaul connectivity, ensuring seamless voice calls, uninterrupted video streaming, and high-speed data access for VI users in the densely crowded areas.