Mumbai: Tech-enabled home services marketplace Urban Company has now launched free video consultation for consumers for all its appliance repair services. The company will now help consumers to understand the exact issue and provide a diagnosis and cost estimate all through a video call.

Sometimes an issue can be solved by consumers themselves with the guidance of an expert. For example, if your refrigerator is leaking, it could be something as simple as the drain cap getting blocked. In case it is a major issue, the expert will diagnose the problem instantly and recommend a technician visit.

The free video consults will be provided to all its customers across India, by senior experts with over 15 years of experience in the appliance repair industry, it said on Wednesday. Given that knowledge is power, the focus is to give control back to the consumers in the whole repair process, it added further.

Urban Company senior vice president- marketing Abhinav Tyagi said, “One of the biggest issues consumers face whenever an appliance breaks down is the confusion and anxiety during the whole repair process, especially if they face overruns in both time and costs versus what they had estimated. We have launched a free and instant video consult service for repairs so that our senior experts, who have over 15 years of experience, can help our consumers with accurate diagnosis and correct estimates without having to invest significant time or money. We believe this advice will help our consumers make informed decisions whenever they need.”