Mumbai: Twitter has named Vinay Prakash as its resident grievance officer for India in line with the new IT rules which came into effect on 26 May.

The US-based microblogging site has been at loggerheads with the central government over its alleged non-compliance with the new IT rules in India, which mandates, among other requirements, the appointment of three key personnel -- chief compliance officer, nodal officer, and grievance officer by social media platforms with over 50 lakh users. All three personnel have to be residents in India.

The site also published a ‘transparency report’ regarding the handling of complaints from users in India between 26 May and 25 June - which was another requirement under the new IT law.

"Twitter can be contacted in India at the following address: Fourth Floor, The Estate, 121 Dickenson Road, Bangalore 560 042," it said on its website. Prakash's name appears along with Jeremy Kessel, who is the global legal policy director and is based in the US. Users can contact him using an email ID listed on the page.

Prakash's appointment follows after the Delhi high court on 8 July refused to allow any interim protection to Twitter and noted that it is open to the government to pursue any action regarding the social media company in compliance with the IT rules.

Twitter had previously appointed Dharmendra Chatur as its interim resident grievance officer for India as required by the IT rules. However, Chatur stepped down within weeks of taking over the key role.

The government had earlier made clear, that as per new rules, any failure to comply with the guidelines could lead to exemption from liability under section 79 of the IT Act, 2000. This essentially means that the platform could be held responsible for content posted by the users. The rules recommend a three-tier mechanism for the regulation of all online media.