NEW DELHI: Despite fears that the growth of Internet is not as fast as it should be, social media and apps appear to be pervading all spheres of live.

Taking a cue from the heavy dependence of social media and mobile on people’s lives, the Railway Ministry has launched a portal on Complaint Management in English and Hindi to address needs of the consumers. However, the mobile application is available only in English on Android platform.

The public complaints and suggestions are being monitored on a real time basis. Necessary instructions have been issued to concerned officials to finalize the complaints at the earliest. However, no time frame has been set to redress the complaints.

Minister of State for Railways Manoj Sinha told the Parliament that bona fide passengers could also send their suggestions through this newly launched portal.

The details of the Railway Mobile App have been given wide publicity through Indian Railways’ sharing details on its social networking sites such as Facebook and Twitter.

Meanwhile, the Road Transport & Highways Ministry has finalised a draft advisory for the State Governments in consultation with stakeholders with regard to taxi-hailing services using mobile apps.

The taxi hailing services or the on-demand transport aggregating services in question are covered under Section 93 of the Motor Vehicles Act, 1988.

The State Governments have the power to regulate such service providers under Section 93, Minister of State for Road Transport & Highways Hon Radhakrishnan told Parliament today.