NEW DELHI: The Telecom Regulatory Authority of India (Trai) today released a draft regulation on quality of service for CAS areas.

The draft regulation covers areas like fresh connection, transfer and shifting of cable television service, complaint handling and redressal, billing procedure and complaints, STB-related issues and complaints, change in position of channels and taking channels off the air and technical standards.

The industry can also send its feedback to the regualor on the draft regulation, which are aimed at streamlining norms for CAS and formualting a standardised agreements amongst industry stakeholders like broadcasters and MSOs and MSOs and cable operators.