MUMBAI: HTMT, which handles its BPO and Call Center activities from Bangalore, is presently operating a Voice Call Center with 660 Customer Service Representatives (CSRs).

To manage risks posed by external environment and meet the requirements of its overseas clients for disaster recovery and business continuity, HTMT has now entered into an arrangement with a company in Philippines for providing call centre services with 138 customer service representatives to start with for one of its US clients.

The Call Center in Philippines will commence operations from 15 November. As part of its global growth strategy, HTMT is also looking into establishment of BPO and call center facilities in other offshore locations as well for de-risking its businesses and meeting the expectations of its existing and prospective customers.

HTMT whose networth exceeds Rs. 40 billion continues to be debt free and has sufficient cash resources to meet its future investment needs.