Mumbai: Shoppers Stop has announced Sandeep Jabbal as customer care associate and chief digital transformation and information officer (CDTIO) with effect from 23 May 2022, according to a company statement.
He will be responsible for providing strong leadership and support in digital transformation initiatives led by the brand.
Jabbal has more than 18 years of extensive experience in developing IT strategies and designing & delivering the IT roadmap for large organisations with a focus on digital transformation for enhancing customer experience. Jabbal’s expertise lies in Strategic IT Leadership, IT Operations, Program Management and Digital Transformation.
Prior to joining Shoppers Stop, Jabbal has served as vice-president-IT at Jubilant Foodworks and as Head of IT at Marks & Spencer Reliance India. He has also worked as a project manager with Birlasoft and has delivered large IT projects in diversified domains including FMCG, retail, finance and manufacturing, in his earlier stint.
An alumnus of Symbiosis Institute of Business Management, Pune, he also holds a degree in mechanical engineering from Visvesvaraya National Institute Of Technology (VNIT), Nagpur.
Speaking on the appointment, Shoppers Stop managing director and chief executive officer Venu Nair said, “Digitalisation is reinventing businesses and capturing unique competitive advantages. Today, digital transformation is not an option; it is necessary to escape the comfort zone, reinvent and compete in this world overrun by technological advances. We need to offer best in class experience for our customers and stakeholders.”
“Technology plays a critical role in driving business and building brand authority. With digital strategy as our core focus and its importance for our organisation, we are confident that Sandeep Jabbal is the right fit in helping us achieve this transformation,” he further said.
Sandeep Jabbal added, “I am honoured to join Shoppers Stop at this exciting stage in their digital transformation journey. The brand has truly evolved with the changing consumer dynamics! The retail industry is gearing up with hi-tech advancements and Shoppers Stop is leading the change with its distinct offerings and consumer-friendly digital platforms. I am happy to be a part of this glorious journey and looking forward to working with the stellar team.”
